Your privacy matters before, during, and after your charter inquiry.

Information We Collect

We collect information that you choose to provide when you contact us, request a quote, submit a charter inquiry, ask about cargo movement, or communicate with our team.

• Contact details such as name, company name, phone number, email address, and preferred method of contact.
• Passenger charter details such as requested origin, destination, travel date, schedule preferences, number of passengers, baggage needs, pet travel needs, and special service requests.
• Cargo charter details such as shipment description, weight, dimensions, handling needs, packaging, urgency, pickup or delivery details, and documentation status.
• Travel-planning information that may be needed for international charter operations, customs, immigration, security, passenger manifests, cargo review, and destination coordination.
• Communications you send to us by website form, phone, email, text, or other business channels.
• Basic website-use information such as browser type, device type, general location, IP address, pages viewed, referring pages, and similar technical data that may be collected through hosting, security, analytics, or website tools.

How We Use Information

We use information for legitimate business, operational, safety, customer service, and compliance purposes connected to air charter service and related logistics.

• To respond to inquiries and provide information about passenger charter, cargo charter, helicopter charter inquiries, island logistics, yacht provisioning, and related services.
• To evaluate whether a requested charter, destination, schedule, cargo profile, or special handling need can be reviewed for service.
• To prepare quotes, coordinate scheduling, communicate with customers, and support trip or shipment planning.
• To coordinate with aviation, airport, ground handling, customs, immigration, logistics, cargo, or service partners when needed for a requested operation.
• To meet applicable legal, aviation, customs, immigration, security, reporting, recordkeeping, and operational requirements.
• To protect the security, integrity, and performance of our website, communications, customers, staff, aircraft operations, and business records.
• To improve website content, customer service, and inquiry-routing processes.

How Information Is Shared

We share information only when reasonably necessary to respond to an inquiry, support an operation, comply with applicable requirements, protect our business, or provide requested services.

• With Tropic Air Charters team members who need the information to respond to your inquiry or coordinate service.
• With aviation, airport, ground handling, logistics, cargo, customs, immigration, security, technology, website, communications, insurance, legal, accounting, or professional service providers when needed.
• With regulatory authorities, customs and immigration agencies, airport authorities, law enforcement, or other government entities when required or appropriate for aviation, travel, cargo, safety, or legal purposes.
• With another party at your direction, such as a travel planner, company representative, yacht manager, freight forwarder, broker, family member, or designated logistics contact.
• In connection with business transfers, legal claims, security incidents, fraud prevention, or protection of rights, property, safety, or operations.

Travel, Passenger, and Cargo Information

Air charter planning may require information that is more detailed than a normal website inquiry. Depending on the requested service, destination, aircraft, timing, cargo type, passenger manifest, or customs requirement, additional information may be requested before a charter can be reviewed or confirmed.

• Passenger and crew information may be required for international travel, passenger manifests, aviation security, airport access, customs, immigration, and border processing.
• Cargo information may be required to evaluate aircraft suitability, safe loading, documentation, customs requirements, packaging, perishability, restricted goods, insurance, and destination handling.
• Do not submit passport numbers, sensitive cargo documents, payment information, medical information, or other highly sensitive details through a general website form unless our team specifically instructs you to use an appropriate channel.

Cookies and Website Data

This website may use cookies, analytics, security tools, hosting logs, and similar technologies to operate the site, protect against misuse, understand website performance, and improve user experience.

You may be able to control cookies through your browser settings. Blocking some cookies may affect website functionality, form performance, analytics, or security features.

Security and Retention

We use reasonable administrative, technical, and operational measures designed to protect information in our custody. No website, email system, phone system, or electronic transmission is completely secure, so we encourage customers to avoid sending highly sensitive information through general website forms unless requested and appropriate.

We retain information for as long as reasonably needed for inquiry handling, customer service, quote preparation, operational review, legal compliance, safety, accounting, dispute resolution, recordkeeping, or other legitimate business purposes.

Your Choices

You may contact us to request correction, updating, or deletion of information you previously provided. Some information may need to be retained where required or appropriate for legal, accounting, safety, aviation, customs, immigration, operational, security, or dispute-resolution purposes.

You may also opt out of non-essential marketing communications by following the instructions in the communication or by contacting us directly.

Children's Privacy

This website is intended for adults requesting air charter, cargo charter, logistics, or related business services. It is not directed to children, and we do not knowingly collect personal information from children through this website.

Third-Party Websites

This website may link to third-party websites, including related service providers, airport resources, government resources, or Tropic Air Rescue. Third-party websites are governed by their own privacy practices and terms. Tropic Air Charters is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version posted on this website. Continued use of this website after an updated policy is posted means the updated policy applies to future website use and future information submitted through the site.

Contact Tropic Air Charters

For privacy questions, charter inquiries, or corrections to information you have provided, contact Tropic Air Charters Inc.